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COVID-19 OPERATIONS

AS OF 06-23-20



STAY HOME, STAY HEALTHY


On Monday, March 23, 2020 the Governor of the State of WA issued a Stay At Home, Stay Healthy order for the entire state. Bicycle repair facilities fall into the essential business category, and we've remained open through this time. But we have made changes to our operation that you should be aware of to do our part to help tamp down the COVID-19 cases in our state. Additionally, on Tuesday, June 23, 2020, the Governor announced the mandatory requirement for people to wear masks when they are outside of their homes, and thus we are requiring anyone to that plans to interface with our employees to be wearing a mask as they approach the shop.


Below you will find all of the changes to our operation that we've implemented in order to protect our employees and help support the community so we can put this time behind us. Our shop is operating with adjusted hours, and with enhanced protocols to limit the person to person interaction at every level. 


Please see below on how to continue to do business with Progression Cycle. We thank you for your understanding and patronage. 



Matt & The Progression Cycle Team

Headed to the Store?

Great, here is what to expect when you get here. 

  • We have shifted to no longer allow customers in the store for everyone's safety.  
  • When you arrive, please ensure you have a mask on before approaching the door.
  • Please knock or call us at 425-698-3360 to discuss your needs and we will  work with you to have them fulfilled as quickly as possible.
  • When you come to our store during open hours, you will find the door is locked.
  • Please stand back from the door when you see an employee approaching and give our employees at least 6 ft of distance between you and them at all times.

Payments: We are now offering contactless payment as well as we can take payments over the phone. At this time, we've ceased accepting cash as a form of payment.


Service and Repairs:

We will be meeting customers outside the front door once they arrive and knock or call into the shop. We will complete a full wipe down of the bike, bring inside, and complete an assessment based on the customer’s concerns fielded outside. Customers are no longer coming into the store. We will then email you a quote, and then follow up with a phone call to discuss any questions you may have on the recommended work.

Alternatively, customers can also book an appointment ahead of time which will show how far out we are booking appointments and allows the customer to get their bike into the queue without actually having to physically bring it to the store until we can work on it. 

Parts & Soft Goods Items:

Please utilize our website, www.progressioncycle.com to view items that can be purchased and picked up in-store. 

On orders over $50, we will happily deliver to you free of charge within a 10 mile radius.

However, if you must come to the store to pick it up please utilize our website and pay online through Paypal. 

Once you get to the store, please knock or call us at 425-698-3360 when you arrive at the front door and we will bring the items out to you.

Stay Home, Stay Healthy, and Ride Safely...

Our team is hyper-focused on pushing through this extraordinary time. Our usual go-to "therapy" includes getting out and shredding on our bikes, and believe me, there is nothing that makes these three people happier than being on their bikes.  

But real talk here...we have a responsibility as humans and riders, and thus, we are pledging to do our part by making sure we are riding responsibly. By doing our part, this includes not going out to ride in large groups, overcrowding a trailhead, or disrespecting our trail builders by riding trails that are not ready to be ridden.

Additionally, this includes dialing it back for a little while to ensure that we don't accidentally injure ourselves and end up putting more strain on the doctors, nurses, and 1st responders that are already risking their lives for the public each day.

Please join us in this endeavor to act responsibly and think about how your actions may impact others.  We are going to get through this, but it is going to take all of us doing our part. Take care of yourselves, each other, and we can't wait to see you on the other side of this.